Customer Experience Coordinator - Millburn, Nj

Veterinary Emergency Group

Millburn, NJ, United States
Base: $18ph-$22ph; bonus/equity: equity eligible a...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG

Job Summary

  • The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including health insurance starting day one, equity eligibility, and significant travel stipends up to $2,500 per year.
  • The company is certified as a Great Place to Work® for 2025 and 2026, emphasizing a culture where employees feel valued and empowered.

Matching Summary

The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.

Salary

Base: $18/hr-$22/hr; Bonus/Equity: Equity eligible after one year; Benefits: Comprehensive health, 401K match, paid parental leave, travel stipends

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • Comfort with noisy environments odors
  • Strong multitasking in high stakes

Nice-to-have

  • Empathetic people-centric approach
  • High emotional intelligence
  • Creative problem solving skills
  • Humility and team collaboration
  • Curious nature for continuous learning

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night/weekend shifts
  • Willingness to work in noisy/odorous environment

Work Rights

Not specified

Tailored Resume

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