Job Summary

• This role plays an important part in the delivery of a high standard customer service for Your Place residents and partners whilst also leading on the provision of an excellent welcome service during out of hours.
• The role is vital in the delivery of a trauma informed customer service to ensure that all our customers during contact are dealt with in line with our values, policies and procedures.
• This role will also be responsible for providing a professional, engaged and customer focused first point of contact for our residents, partners and stakeholders working collaboratively with the team leader and security team outside normal office opening hours.

Matching Summary

Salary

Base: £37,056 per annum (48-hour week); Equivalent: £28,950 per annum (37.5-hour week); Benefits: Not specified

Skills & Requirements

Key Requirements

• Experience working in a hostel or similar role
• General office experience
• Basic understanding of health and safety
• Good IT skills including Microsoft Office
• Ability to work under pressure
• Enhanced DBS check required
• Right to work in the UK required

Work Rights