Customer Success Team Lead

HITACHI ENERGY USA INC

Alamo, Tennessee, United States
Fully remote
Customer-focused leadership
Operational excellence
Team development
Lead and guide the Customer Success team in managing order entry and fulfillment

Job Summary

  • Lead and guide the Customer Success team in managing order entry and fulfillment.
  • Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
  • Join a team where your leadership drives real-world impact and customer success.

Matching Summary

Lead and guide the Customer Success team in managing order entry and fulfillment.

Skills & Requirements

Must-have

  • customer-focused leadership
  • operational excellence
  • team development
  • post-order operations management
  • clean order initiative
  • drawing management collaboration
  • change order process champion

Nice-to-have

  • passion for sustainability
  • building strong partnerships
  • driving customer satisfaction
  • continuous improvement methodologies

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Proven experience in customer success, order management, or operations leadership
  • Strong understanding of transformer components and manufacturing processes
  • Excellent communication, problem-solving, and project coordination skills
  • Ability to lead teams and collaborate across departments
  • Experience with ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter