Product Support Specialist With Legal Tracker

CoCounsel

Not specified; not specified; comprehensive benefi...
Hybrid (2-3 days a week in the office)
2 years experience in legal field or customer support
Bachelor's degree required
Strong knowledge of legal processes and terminology
The Product Support Specialist role at CoCounsel involves providing expert support and training for Legal Tracker users, particularly in the legal field. The ideal candidate will possess strong customer service skills, a background in legal processes, and the ability to work collaboratively in a hybrid environment. This position offers a flexible work model and comprehensive benefits, emphasizing career development and work-life balance

Job Summary

  • This role is designed to help Legal Tracker customers succeed by delivering expert product support, user training, and guidance on best practices.
  • The company offers a flexible hybrid work model allowing 2-3 days in the office per week along with up to 8 weeks of work from anywhere annually.
  • Employees benefit from comprehensive plans including flexible vacation, two company-wide Mental Health Days off, and access to wellness resources like the Headspace app.

Matching Summary

Match Score: 85

The Product Support Specialist role at CoCounsel involves providing expert support and training for Legal Tracker users, particularly in the legal field. The ideal candidate will possess strong customer service skills, a background in legal processes, and the ability to work collaboratively in a hybrid environment. This position offers a flexible work model and comprehensive benefits, emphasizing career development and work-life balance.

Salary

Not specified; Not specified; Comprehensive benefits including flexible vacation and mental health days

Skills & Requirements

Must-have

  • 2 years experience in legal field or customer support
  • Bachelor's degree required
  • Strong knowledge of legal processes and terminology
  • Ability to work U.S. shift hours
  • Expert-level communication skills

Nice-to-have

  • Juris Doctor preferred
  • Experience with computer systems and databases
  • Project management aptitude
  • Collaborative team mindset
  • Diplomatic approach to sensitive issues

Key Requirements

  • Bachelor's degree
  • 2+ years relevant experience
  • Juris Doctor (preferred)

Work Rights

Not specified

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