Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
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Workday is seeking a Sr. Associate Technical Support Engineer for their Paradox Customer Support Team, which focuses on providing innovative solutions and excellent customer service. The ideal candidate will have a strong technical background, particularly in troubleshooting complex account configurations, and will thrive in a collaborative, customer-centric environment.
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Job Summary
Workday is a Fortune 500 company and leading AI platform shaping the future of work through its Paradox recruiting division.
The role involves troubleshooting complex account configurations, APIs, and databases while providing time-sensitive business-critical solutions to customers.
Team members participate in a regional shift pattern to achieve 365-day / 24x7 coverage and are expected to maintain subject matter expertise through continuous training.
Matching Summary
Match Score: 75
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Workday is seeking a Sr. Associate Technical Support Engineer for their Paradox Customer Support Team, which focuses on providing innovative solutions and excellent customer service. The ideal candidate will have a strong technical background, particularly in troubleshooting complex account configurations, and will thrive in a collaborative, customer-centric environment.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or related field
2+ years technical support experience
1+ years XML JSON CSV validation
Complex SQL query writing
RESTful API construction with Postman
SSO sFTP SSH security configuration
Nice-to-have
JPath JMESPath integration skills
AWS Athena S3 experience
AI troubleshooting tool familiarity
Datadog Twilio Sendgrid knowledge
Strong asynchronous communication skills
Collaborative team mindset
Key Requirements
Bachelor's degree in Computer Science IT or related field
2+ years in technical support or similar role
1+ years validating XML JSON CSV formats
1+ years experience with JIRA Microsoft Office Visual Studio Code