Homeowner Advocacy Analyst- Servicing

Shelter Lending Services LLC

Coppell, TX, United States
Not specified; not specified; medical, dental, vis...
Not specified (assume hybrid based on industry trends).
2-4 years mortgage industry experience
Bachelor's degree required
Strong written communication skills
Shelter Lending Services LLC is seeking a Homeowner Advocacy Analyst in Coppell, TX, to enhance borrower and investor satisfaction through superior service and compliance oversight. The role requires strong analytical and communication skills, with a focus on resolving inquiries and complaints efficiently while adhering to mortgage regulations

Job Summary

  • The primary objective is to identify, investigate, and resolve borrower, investor, and regulatory inquiries while keeping Compliance management teams informed.
  • Candidates must possess exceptional writing skills to craft clear documentation and adapt language for borrowers, investors, or regulators.
  • The company offers comprehensive benefits including medical insurance, a 401(k) match, paid parental leave, and volunteer time off.

Matching Summary

Match Score: 85

Shelter Lending Services LLC is seeking a Homeowner Advocacy Analyst in Coppell, TX, to enhance borrower and investor satisfaction through superior service and compliance oversight. The role requires strong analytical and communication skills, with a focus on resolving inquiries and complaints efficiently while adhering to mortgage regulations.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 2-4 years mortgage industry experience
  • Bachelor's degree required
  • Strong written communication skills
  • Knowledge of federal consumer protection laws
  • Data analysis and trend reporting

Nice-to-have

  • Professional certifications in compliance
  • Empathy and conflict resolution skills
  • Willingness to learn products and policies
  • Experience with QA auditors collaboration

Key Requirements

  • Bachelor's degree or higher
  • 2-4 years experience in mortgage or compliance
  • Proficiency interpreting mortgage regulatory mandates
  • Smartphone capable of installing security apps

Work Rights

Not specified

Tailored Resume

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