Ecommerce Support Lead

Agilent

Pyy ranges determined by role, level, + location; ...
Not specified
9+ years ecommerce support experience
Salesforce sap aem pim systems knowledge
Jira ticketing system proficiency
Agilent is seeking an Ecommerce Support Lead to provide senior-level leadership within their eCommerce support organization, focusing on mentoring and cross-functional collaboration. The ideal candidate will possess extensive experience in eCommerce support and strong problem-solving abilities, managing customer interactions and team initiatives effectively

Job Summary

  • The candidate will function as a senior individual contributor driving excellence and mentoring peers within the eCommerce support organization.
  • Key responsibilities include leading daily sprint calls, acting as an escalation point for complex issues, and coordinating with IT and sales teams.
  • The role requires strong analytical skills to identify recurring issues, drive root cause analysis, and contribute to process improvements across support workflows.

Matching Summary

Match Score: 85

Agilent is seeking an Ecommerce Support Lead to provide senior-level leadership within their eCommerce support organization, focusing on mentoring and cross-functional collaboration. The ideal candidate will possess extensive experience in eCommerce support and strong problem-solving abilities, managing customer interactions and team initiatives effectively.

Salary

Pay ranges determined by role, level, and location; individual pay determined by work location and additional factors

Skills & Requirements

Must-have

  • 9+ years eCommerce support experience
  • SalesForce SAP AEM PIM systems knowledge
  • Jira ticketing system proficiency
  • Root cause analysis and triaging skills
  • Cross-functional stakeholder management

Nice-to-have

  • Customer connect program exposure
  • MBA or master's degree preferred
  • Process improvement initiative leadership
  • Knowledge base building capabilities
  • Proactive platform feature updates

Key Requirements

  • Bachelor's degree in business, commerce, IT, or CS
  • 9+ years of experience in eCommerce support or operations
  • Proven experience with Jira and other ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter