Senior Customer Success Manager - Sled

Tenableinc

US
Base: $38.70 - $51.52 usd; bonus/equity: variable ...
On-site
Strategic account management
Customer retention and expansion
Saas/subscription-based accounts
The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction

Job Summary

  • The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
  • Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.
  • Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.

Matching Summary

The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.

Salary

Base: $38.70 - $51.52 USD; Bonus/Equity: Variable compensation (commission/bonus); Benefits: Comprehensive and competitive benefits package

Skills & Requirements

Must-have

  • Strategic account management
  • Customer retention and expansion
  • SaaS/subscription-based accounts
  • Senior stakeholder engagement
  • MEDDPICC sales methodology

Nice-to-have

  • Mentoring junior team members
  • Contributing to process refinement
  • Proactive risk mitigation

Key Requirements

  • 8+ years in customer-facing roles
  • 5+ years in account management, sales, or similar
  • BA/BS degree or equivalent work experience
  • Willingness to travel occasionally

Work Rights

Not specified

Tailored Resume

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