Customer Service Advisor (hotline) - 12 Months Contract

aion-ia.in

Handle customer enquiries and complaints
Document call activities in system
Iiqe paper 1&3 holder is essential
The role involves handling customer enquiries and complaints across individual Life insurance, Group Medical, and Pension operations

Job Summary

  • The role involves handling customer enquiries and complaints across individual Life insurance, Group Medical, and Pension operations.
  • Candidates must be IIQE Paper 1&3 holders with a good command of spoken and written English and Chinese.
  • The position requires achieving individual performance and Service Hotline team targets while working closely with Business Partners.

Matching Summary

The role involves handling customer enquiries and complaints across individual Life insurance, Group Medical, and Pension operations.

Skills & Requirements

Must-have

  • Handle customer enquiries and complaints
  • Document call activities in system
  • IIQE Paper 1&3 holder is essential

Nice-to-have

  • Proactive independent analytical mindset
  • Good command of spoken English Chinese
  • Basic insurance knowledge advantageous

Key Requirements

  • Higher Diploma or University Degree
  • IIQE Paper 1&3 certification required
  • PC skills proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter