Customer Service Agent

KONE

Base: $47,400 - $62,265 annually; bonus/equity: no...
Answer incoming customer calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The role involves receiving service calls, identifying customers in the Konect database, and dispatching the correct technician with high accuracy.
  • Benefits include competitive salary, flexible work schedule, matching 401K, pension plan, and comprehensive health and wellness plans.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, Pension plan, Health plans

Skills & Requirements

Must-have

  • Answer incoming customer calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Report entrapment or injury immediately
  • Enter data while talking on phone

Nice-to-have

  • Speak French or Spanish language skills
  • Courteous friendly yet professional manner
  • Diversity equity and inclusion values

Key Requirements

  • High school diploma or GED required
  • 1+ years of customer service or call center experience
  • Proficient spelling communication and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter