Mall Of Asia Irecruit Engage 2025

Concentrix

Pasay City, Philippines
Not specified
Strong customer service orientation
Ability to work rotating shifts
Fast-paced high production environment tolerance
Concentrix is seeking a Customer Support Associate II for their Mall of Asia location in Pasay City, Philippines. The role involves providing customer service support through various communication channels, ensuring adherence to key performance indicators, and resolving customer issues

Job Summary

  • The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve non-routine problems regarding client products or services.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
  • Candidates are expected to be flexible, adapt quickly to changes, and maintain a pleasant professional tone in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Support Associate II for their Mall of Asia location in Pasay City, Philippines. The role involves providing customer service support through various communication channels, ensuring adherence to key performance indicators, and resolving customer issues.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to work rotating shifts
  • Fast-paced high production environment tolerance

Nice-to-have

  • Empathy and rapport building skills
  • Problem solving for unstructured issues
  • Team collaboration and independence

Key Requirements

  • High school diploma
  • Six plus months of customer service experience preferred
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter