Customer Service Representative (uhealth Wellness Center)
University of Miami
Miami, FL, United States
Address customer inquiries and complaints
Process confidential information with discretion
Enforce uhealth fitness and wellness center policies
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail
Job Summary
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.
Supports and enforces all UHealth Fitness and Wellness Center policies, facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.
Skills & Requirements
Must-have
address customer inquiries and complaints
process confidential information with discretion
enforce UHealth Fitness and Wellness Center policies
facilitate front desk check-in procedures
respond to emergencies with appropriate action
Nice-to-have
provide tours to prospective members
perform routine maintenance of fitness floor
support and enforce unit-level policies
Key Requirements
High School Diploma or equivalent
Minimum 1 year of relevant experience
Ability to communicate effectively
Ability to recognize, analyze and solve problems
Ability to process and handle confidential information
Ability to work evening, nights, and weekends
Proficiency in computer software (i.e. Microsoft Office)