Front Desk Receptionist/guest Experience Agent

Four Seasons Hotels Ltd

Lisbon, Portugal
Exceptional guest service
Professional guest interactions
Handling guest inquiries
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The role involves managing all guest interactions with the highest level of hospitality, assisting with inquiries, resolving complaints, and personalizing service.
  • Responsibilities extend to pre-arrival guest outreach, booking dining and activities, identifying VIPs, and coordinating unique experiences.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Skills & Requirements

Must-have

  • Exceptional guest service
  • Professional guest interactions
  • Handling guest inquiries
  • Resolving guest complaints
  • Pre-arrival guest outreach
  • VIP guest identification and service
  • Portuguese and English proficiency

Nice-to-have

  • Cross-cultural sensitivity
  • Guest centricity
  • Teamwork and relationship development

Key Requirements

  • One+ years experience in luxury hotel or similar environment
  • Proficient computer skills (Microsoft Office, Opera, Salesforce)
  • Required authorization to work in an European country

Work Rights

Required authorization to work in an European country

Tailored Resume

Cover Letter