Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences
Job Summary
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
The role involves managing all guest interactions with the highest level of hospitality, assisting with inquiries, resolving complaints, and personalizing service.
Responsibilities extend to pre-arrival guest outreach, booking dining and activities, identifying VIPs, and coordinating unique experiences.
Matching Summary
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
Skills & Requirements
Must-have
Exceptional guest service
Professional guest interactions
Handling guest inquiries
Resolving guest complaints
Pre-arrival guest outreach
VIP guest identification and service
Portuguese and English proficiency
Nice-to-have
Cross-cultural sensitivity
Guest centricity
Teamwork and relationship development
Key Requirements
One+ years experience in luxury hotel or similar environment