Branch Customer Service Supervisor

linde-mh.ie

Weifang, China
**
3-5 years service business experience
Team management and performance coaching
Service contract negotiation and pricing
** Linde Material Handling is seeking a Branch Customer Service Supervisor in Weifang, China, to lead service marketing strategies, improve customer satisfaction, and manage a service team. The ideal candidate will have relevant experience in service operations and team management, particularly in the machinery sector. **

Job Summary

  • The role involves executing company service marketing strategies and leading a team to achieve service performance targets.
  • Responsibilities include developing service contracts, analyzing costs, and managing customer relationships to ensure high satisfaction.
  • The supervisor must monitor operational data to improve efficiency while controlling costs related to labor, vehicles, and equipment.

Matching Summary

Match Score: 75

** Linde Material Handling is seeking a Branch Customer Service Supervisor in Weifang, China, to lead service marketing strategies, improve customer satisfaction, and manage a service team. The ideal candidate will have relevant experience in service operations and team management, particularly in the machinery sector. **

Skills & Requirements

Must-have

  • 3-5 years service business experience
  • Team management and performance coaching
  • Service contract negotiation and pricing
  • Customer satisfaction improvement strategies
  • Operational cost control and efficiency
  • Accounts receivable management

Nice-to-have

  • Strong analytical thinking skills
  • Business acumen and commercial awareness
  • Excellent planning and organizing abilities
  • Customer-oriented mindset
  • English language proficiency (Good)

Key Requirements

  • College degree in Mechanical, Electrical, or Mechatronics
  • 3-5 years of experience in construction machinery service
  • Valid forklift and car driver's license
  • Proficiency in Office software applications

Work Rights

Not specified

Tailored Resume

Cover Letter