Senior Customer Success Manager, Caper

Instacart

Remote, Canada
Base: $124,000 - $159,500 cad; bonus/equity: eligi...
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6+ years customer success experience
3+ years enterprise retail client support
In-store retail technology deployment experience
** Instacart is seeking a Senior Customer Success Manager for its Caper division, focused on enhancing retail partnerships through in-store AI solutions. This remote position requires extensive experience in customer success within the B2B technology sector, particularly in enterprise retail, and involves significant relationship management and deployment responsibilities. **

Job Summary

  • Instacart is transforming the grocery industry by delivering essential services and flexible earnings opportunities while building a team to push their shopping cart forward.
  • As a Senior Customer Success Manager, you will partner with retailers to bring Caper's in-store AI solutions to life at scale, driving adoption and tangible value every day.
  • The role offers a Flex First approach allowing employees to choose where they work best, including remote options across the U.S. and Canada with periodic travel.

Matching Summary

Match Score: 75

** Instacart is seeking a Senior Customer Success Manager for its Caper division, focused on enhancing retail partnerships through in-store AI solutions. This remote position requires extensive experience in customer success within the B2B technology sector, particularly in enterprise retail, and involves significant relationship management and deployment responsibilities. **

Salary

Base: $124,000 - $159,500 CAD; Bonus/Equity: Eligible for new hire equity grant and annual refresh grants; Benefits: Market-competitive compensation and benefits described in policy

Skills & Requirements

Must-have

  • 6+ years Customer Success experience
  • 3+ years enterprise retail client support
  • In-store retail technology deployment experience
  • CRM proficiency (Salesforce, Gainsight)
  • Executive relationship management
  • Pilot to nationwide rollout support

Nice-to-have

  • AI/ML or computer vision product experience
  • SQL proficiency for data analysis
  • Hardware-software deployment coordination
  • Experience scaling programs to 50+ stores
  • Commercial awareness for renewals and expansion

Key Requirements

  • Bachelor's degree in Business, Engineering, Operations, or equivalent
  • Willingness to travel up to 30% within North America
  • Proven track record managing executive relationships and renewals

Work Rights

Must be authorized to work in Ontario, Alberta, British Columbia, or Nova Scotia

Tailored Resume

Cover Letter