Customer Contact Comms New Associate-voice

Accenture

**
Omnichannel customer service skills
Automatic call distributor proficiency
Microsoft office suite usage
** Accenture is seeking a Customer Contact Comms New Associate for their Support Desk team, ideal for recent graduates or individuals with limited experience in customer service. The role involves handling non-complex customer inquiries, providing support via multiple channels, and documenting interactions. **

Job Summary

  • The Support Desk New Associate responds to common, non-complex requests and resolves issues within a single product area.
  • Candidates must demonstrate the ability to efficiently use customer service technologies like Automatic Call Distributors and Microsoft Office Suite.
  • This role requires flexibility to work in rotational shifts, including night shifts, to meet business requirements.

Matching Summary

Match Score: 75

** Accenture is seeking a Customer Contact Comms New Associate for their Support Desk team, ideal for recent graduates or individuals with limited experience in customer service. The role involves handling non-complex customer inquiries, providing support via multiple channels, and documenting interactions. **

Skills & Requirements

Must-have

  • Omnichannel customer service skills
  • Automatic Call Distributor proficiency
  • Microsoft Office Suite usage
  • Flexible shift work including nights
  • Strong oral and written communication

Nice-to-have

  • Quick learning ability for new tools
  • Strong interpersonal relationship skills
  • Self-evaluation and coaching mindset
  • Efficient use of browser-based apps

Key Requirements

  • Graduation or equivalent education required
  • Freshers or less than 1 year experience
  • Must be available for night shifts

Work Rights

Not specified

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