Operations Manager, Mxe Contact Center

Pennsylvania State Employees Credit Union

**
Customer service experience
Leadership experience
Contact center management
** The Pennsylvania State Employees Credit Union is seeking an Operations Manager for its Mxe Contact Center, responsible for overseeing agent performance and enhancing member experiences. The role requires leadership experience in customer service, particularly in contact center environments, and offers a supportive culture that encourages professional growth. **

Job Summary

  • The MXE Contact Center Operations Manager ensures high-quality member interactions.
  • This role involves direct oversight of contact center agents and workflow management.
  • The position offers opportunities for professional growth and development.

Matching Summary

Match Score: 75

** The Pennsylvania State Employees Credit Union is seeking an Operations Manager for its Mxe Contact Center, responsible for overseeing agent performance and enhancing member experiences. The role requires leadership experience in customer service, particularly in contact center environments, and offers a supportive culture that encourages professional growth. **

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership experience
  • Contact center management

Nice-to-have

  • Experience with system providers
  • Coaching and training skills
  • Performance improvement mindset

Key Requirements

  • Bachelor's degree required
  • 2-3 years leadership experience
  • Experience in financial services industry

Work Rights

Not specified

Tailored Resume

Cover Letter