Sr. Client Services/customer Support Analyst (japanese Language Support)
Pestgon Inc
Not specified
Fluent japanese and english verbal communication
Experience with salesforce and call management systems
Strong problem-solving and troubleshooting skills
Pestgon Inc is seeking a Sr. Client Services/Customer Support Analyst fluent in Japanese and English to provide customer support for S&P Global Market Intelligence’s Japanese and APAC customers. The role requires strong problem-solving skills, technical expertise, and the ability to manage customer inquiries across various channels while contributing to product operational changes
Job Summary
The role provides first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers, resolving technical and data issues.
Employees will build deep expertise in assigned product areas and act as a key point of contact for operational changes within the department.
S&P Global offers comprehensive benefits including health care coverage, generous time off, continuous learning resources, and family-friendly perks.
Matching Summary
Match Score: 85
Pestgon Inc is seeking a Sr. Client Services/Customer Support Analyst fluent in Japanese and English to provide customer support for S&P Global Market Intelligence’s Japanese and APAC customers. The role requires strong problem-solving skills, technical expertise, and the ability to manage customer inquiries across various channels while contributing to product operational changes.
Skills & Requirements
Must-have
Fluent Japanese and English verbal communication
Experience with Salesforce and call management systems
Strong problem-solving and troubleshooting skills
Nice-to-have
Background in financial services technology
Interest in financial markets and data
Ability to coach others while working independently
Key Requirements
Fluent Japanese and English language proficiency
Customer support experience with phone communication