L2 It Support

acquire.ai

Quezon City, Philippines
On-site
Microsoft 365 administration
Windows desktop and server support
Identity and access management
Acquire.ai is seeking an experienced Level 2 IT Support Analyst to provide advanced technical support in a Microsoft-centric environment. The role involves troubleshooting, managing user lifecycle processes, and ensuring compliance with IT standards while fostering a collaborative workplace culture

Job Summary

  • The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
  • This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
  • The position acts as an escalation point from Level 1 support, performs technical troubleshooting, supports infrastructure and cloud services, contributes to continuous improvement, and ensures services align with Australian IT service delivery standards and best practice frameworks such as ITIL.

Matching Summary

Match Score: 85

Acquire.ai is seeking an experienced Level 2 IT Support Analyst to provide advanced technical support in a Microsoft-centric environment. The role involves troubleshooting, managing user lifecycle processes, and ensuring compliance with IT standards while fostering a collaborative workplace culture.

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Windows desktop and server support
  • Identity and access management
  • Endpoint management platforms
  • Troubleshooting and root cause analysis

Nice-to-have

  • Continuous improvement of IT processes
  • Excellent customer service skills
  • Documentation discipline
  • Team-oriented mindset
  • Customer-focused approach

Key Requirements

  • Minimum 3 years IT support experience
  • Relevant IT qualification or equivalent industry experience

Work Rights

Not specified

Tailored Resume

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