This position will plan and develop engaging content for CSG’s software products and applications, creating deliverables including user and technical guides, release notes, and video content
Job Summary
This position will plan and develop engaging content for CSG’s software products and applications, creating deliverables including user and technical guides, release notes, and video content.
As a member of the team, you will work in an agile environment with the freedom and support to experiment, innovate, and help lead change.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Matching Summary
This position will plan and develop engaging content for CSG’s software products and applications, creating deliverables including user and technical guides, release notes, and video content.
Skills & Requirements
Must-have
Technical writing experience
Software documentation
Agile environment experience
Content development tools
Video creation and editing
Excellent written and verbal communication
Nice-to-have
IT and Telecom Billing domains
Industry best practices
Responsible AI practices
Mentoring junior team members
Visual appeal in documentation
Key Requirements
Minimum 3-5 years' technical writer experience
Experience writing software documentation in agile
Experience with content development tools (MadCap Flare)