Customer Care And Education Manager

Hy Vee

Not specified (assumed in-store, based on job description)
Three to five years of retail or prior training experience
Ability to present in front of groups
Experience with register system and sacking procedures
Hy-Vee is seeking a Customer Care and Education Manager to lead employee training and improve customer service levels within its grocery department. The position requires strong interpersonal skills, a focus on employee engagement, and the ability to maintain a friendly atmosphere for customers and team members

Job Summary

  • The role is responsible for training new and existing employees on customer service, employee engagement, and store standards.
  • The position requires providing prompt, efficient, and friendly customer service while treating customers as the most important people in the store.
  • The manager will organize and deliver training programs for assistant managers and department managers to improve overall employee performance.

Matching Summary

Match Score: 85

Hy-Vee is seeking a Customer Care and Education Manager to lead employee training and improve customer service levels within its grocery department. The position requires strong interpersonal skills, a focus on employee engagement, and the ability to maintain a friendly atmosphere for customers and team members.

Skills & Requirements

Must-have

  • Three to five years of retail or prior training experience
  • Ability to present in front of groups
  • Experience with register system and sacking procedures

Nice-to-have

  • Growth mindset and partnership building
  • Results oriented and customer focused approach
  • Professionalism and accountability in reporting

Key Requirements

  • High school diploma or equivalent
  • 3-5 years retail or training experience
  • Ability to lift up to 50 pounds occasionally

Work Rights

Not specified

Tailored Resume

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