Customer Service Representative - Lower Hutt

Westpac New Zealand Limited

Lower Hutt, New Zealand
Not specified (assumed to be in-office given the nature of the role).
Customer service and administration experience
Financial services understanding
Digital platform navigation
Westpac New Zealand is seeking a Customer Service Representative for their Lower Hutt branch, responsible for assisting customers with financial inquiries and issues in a fast-paced environment. The ideal candidate should possess at least two years of customer service experience, preferably in banking, and be comfortable with digital platforms. The position offers a supportive team culture along with competitive benefits

Job Summary

  • As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity.
  • You’ll be solving problems, offering reassurance, and making things simple, working in a fast-paced environment where no two days are the same.
  • As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market.

Matching Summary

Match Score: 85

Westpac New Zealand is seeking a Customer Service Representative for their Lower Hutt branch, responsible for assisting customers with financial inquiries and issues in a fast-paced environment. The ideal candidate should possess at least two years of customer service experience, preferably in banking, and be comfortable with digital platforms. The position offers a supportive team culture along with competitive benefits.

Skills & Requirements

Must-have

  • Customer service and administration experience
  • Financial services understanding
  • Digital platform navigation
  • Problem-solving under pressure
  • Adaptability to changing needs

Nice-to-have

  • Confident, curious, and committed
  • Supportive team environment
  • Internal capability promotion
  • Environmental and community care

Key Requirements

  • At least 2 years' customer service and administration experience
  • Understanding of financial services compliance and regulatory requirements
  • Tertiary qualification in Business or Finance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter