Senior Associate Servicenow - Cloud & Infrastructure Operations

PwC

Servicenow implementations
It service management frameworks
Cloud platforms (aws, azure, gcp)
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency

Job Summary

  • At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.
  • In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
  • You are expected to anticipate the needs of your teams and clients, and to deliver quality.

Matching Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.

Skills & Requirements

Must-have

  • ServiceNow implementations
  • IT Service Management frameworks
  • Cloud platforms (AWS, Azure, GCP)
  • DevSecOps transformation experience
  • Cloud discovery and tagging integration
  • Cloud APM and monitoring
  • Observability and AIOps

Nice-to-have

  • Respond effectively to diverse perspectives
  • Generate new ideas and solve problems
  • Critical thinking for complex concepts
  • Understand broader project objectives
  • Develop business context awareness
  • Use reflection for self-awareness
  • Interpret data for insights

Key Requirements

  • ServiceNow, BMC Helix, or Jira Service Management experience
  • ITIL 4 or COBIT knowledge
  • IT Asset Management / IT Cloud Financial Management experience
  • Cloud platforms: AWS, Azure, GCP experience
  • DevSecOps transformation experience
  • Cloud discovery, tagging integration, federated configuration experience
  • Cloud APM, monitoring, auto-scaling, ELB, AI Ops experience
  • Observability, AIOps, APM tools experience
  • Discovery tools integrated with ServiceNow experience
  • Re-engineering IT processes and governance frameworks experience
  • ITIL 4 certification
  • COBIT certification
  • ISO 27001 certification
  • ServiceNow certifications
  • BMC Helix certifications
  • Flexera certifications
  • Jira Service Management (JSM) certifications
  • Cloud provider certifications (AWS, Azure, GCP)
  • FinOps Certified Practitioner certification
  • Information management knowledge
  • Information Security and Data Protection knowledge

Work Rights

Not specified

Tailored Resume

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