The Spa Receptionist position at Capella Hotel Singapore entails providing exceptional service to guests, managing bookings, and ensuring a pleasant experience from reservation to departure. The ideal candidate should have 1-2 years of experience in a luxury spa environment and possess strong communication skills
Job Summary
The Spa Receptionist is responsible for creating a positive guest impression from reservation through departure.
Key duties include managing bookings, processing payments, and ensuring the reception area remains clean and organized.
The role requires promoting spa services and resolving guest inquiries with empathy to ensure complete satisfaction.
Matching Summary
Match Score: 85
The Spa Receptionist position at Capella Hotel Singapore entails providing exceptional service to guests, managing bookings, and ensuring a pleasant experience from reservation to departure. The ideal candidate should have 1-2 years of experience in a luxury spa environment and possess strong communication skills.
Skills & Requirements
Must-have
1 to 2 years luxury spa experience
Excellent interpersonal communication skills
Opera PMS system knowledge
Guest check-in and check-out procedures
Payment processing accuracy
Nice-to-have
Thorough knowledge of spa industry
Empathy in addressing guest complaints
Ability to provide detailed service descriptions
Proactive guest escorting to facilities
Key Requirements
1 to 2 years experience in luxury spa
Basic computer proficiency including Excel and Word