Mondelēz International is seeking a Customer Service Specialist for their Horeca division in Egypt, focusing on enhancing customer satisfaction and supply chain efficiency. The role involves managing customer relations, resolving issues, and utilizing data to optimize service delivery and sales
Job Summary
You will improve value and service to your customers and improve supply chain efficiency.
Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies.
Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners.
Matching Summary
Match Score: 85
Mondelēz International is seeking a Customer Service Specialist for their Horeca division in Egypt, focusing on enhancing customer satisfaction and supply chain efficiency. The role involves managing customer relations, resolving issues, and utilizing data to optimize service delivery and sales.
Skills & Requirements
Must-have
Customer portfolio management
Complaint and dispute resolution
Achieve customer service targets
Cross-functional collaboration
SAP and MS Office expertise
Customer data analysis
On-shelf availability monitoring
Nice-to-have
Drive future career acceleration
Proactive thinking and flexibility
Commercial acumen and negotiation
Team player and accountability
Continuous improvement agenda
Key Requirements
Experience in CS&L
Experience in FMCG/CPG
Strong analytical and problem solving skills
Fluency in English & Arabic
Degree in Industrial Engineering or Supply Chain Management