Sr. Customer Success Manager, Herndon, Va Or Dmv Area

Hewlett Packard Enterprise

Herndon, Virginia, United States
Base: usd 105,500 - 243,000 annually; variable inc...
Fully remote
Us citizenship required
Network operation management best practices
Juniper product portfolio knowledge
The role serves as the primary post-sales lead for Federal customers, ensuring effective implementation and success of Juniper network solutions

Job Summary

  • The role serves as the primary post-sales lead for Federal customers, ensuring effective implementation and success of Juniper network solutions.
  • Candidates must manage all customer escalations, lead regular review meetings, and conduct Service Business Reviews to track performance and trends.
  • Hewlett Packard Enterprise offers a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing alongside professional development programs.

Matching Summary

The role serves as the primary post-sales lead for Federal customers, ensuring effective implementation and success of Juniper network solutions.

Salary

Base: USD 105,500 - 243,000 annually; Variable incentives may also be offered; Benefits include health, wellbeing, and professional development programs

Skills & Requirements

Must-have

  • US Citizenship required
  • Network operation management best practices
  • Juniper product portfolio knowledge
  • Customer escalation management
  • Service Business Reviews leadership

Nice-to-have

  • DoD or Civilian Government Security Clearance
  • Executive level communication skills
  • Cross-functional team collaboration
  • Data analysis and presentation skills
  • Problem-solving in complex environments

Key Requirements

  • US Citizenship mandatory
  • 6+ years experience with Federal IP-based customers
  • Knowledge of JUNOS platforms and network protocols
  • Experience with TL9000 metrics and hardware reliability
  • Proficiency in SAP BI, Tableau, or PowerBI

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter