Gex&concierge Assistant Manager

Sofitel Brisbane Central

Ibiza, Spain
On-site
Guest experience
Concierge services
Front office operations
Sofitel Brisbane Central is seeking a GEX & Concierge Assistant Manager for their hotels in Ibiza, Spain. The role involves leading the Guest Experience & Concierge team, ensuring exceptional service standards while fostering a culture of excellence and personalized attention

Job Summary

  • As GEX & Concierge Assistant Manager, you will be responsible for leading and coordinating the Guest Experience & Concierge team, ensuring daily operations meet the highest service standards and that every guest interaction exceeds expectations.
  • Your role combines team supervision, incident management, and process optimization, acting as a key link between the team and management to ensure efficiency, consistency, and excellence in the guest experience.
  • You will enjoy a competitive package and many development opportunities, joining an innovative and fast-growing international group with opportunities to challenge the norm and work in a creative and rewarding environment.

Matching Summary

Match Score: 85

Sofitel Brisbane Central is seeking a GEX & Concierge Assistant Manager for their hotels in Ibiza, Spain. The role involves leading the Guest Experience & Concierge team, ensuring exceptional service standards while fostering a culture of excellence and personalized attention.

Skills & Requirements

Must-have

  • Guest Experience
  • Concierge services
  • Front Office operations
  • Supervising operational teams
  • Resolving guest issues
  • Optimizing guest experience processes

Nice-to-have

  • High level of organization
  • Active listening skills
  • Proactive and problem-solving attitude
  • Fostering team talent
  • Promoting hotel services

Key Requirements

  • Experience in Guest Experience, Concierge, or Front Office
  • Demonstrable supervision and coordination of operational teams
  • Experience in incident management and VIP guest handling
  • Hotel Management or Tourism education
  • High-level English proficiency

Work Rights

Not specified

Tailored Resume

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