Customer Service Advisor - Bacolod Xtra 2026

Concentrix

Bacolod City, Philippines
High school diploma required
Three to six months experience preferred
Strong computer navigation skills needed
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates are expected to maintain a pleasant professional tone, demonstrate patience, and be able to rotate shifts as needed.

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • Three to six months experience preferred
  • Strong computer navigation skills needed
  • Ability to work rotating shifts
  • Fast-paced high production environment tolerance

Nice-to-have

  • Demonstrate empathy with customers
  • Build rapport effectively
  • Multi-tasking abilities required
  • Flexible and adaptable mindset
  • Team member collaboration skills

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Shift rotation availability

Work Rights

Not specified

Tailored Resume

Cover Letter