Customer Service Representative Ii | Lapa/sp

Diversey

Lapa, SP, Brazil
Process orders via email phone system
Resolve order delays and obstacles
Handle invoice corrections and returns
The role serves as the primary liaison between customers, sales teams, and plants to ensure timely order confirmations and resolve delays

Job Summary

  • The role serves as the primary liaison between customers, sales teams, and plants to ensure timely order confirmations and resolve delays.
  • Candidates must possess strong problem-solving skills to assess and remove obstacles while delivering a high-quality responsive experience.
  • The position requires a 'can do' attitude to effectively communicate with all organizational levels including commercial units and supply chain teams.

Matching Summary

The role serves as the primary liaison between customers, sales teams, and plants to ensure timely order confirmations and resolve delays.

Skills & Requirements

Must-have

  • Process orders via email phone system
  • Resolve order delays and obstacles
  • Handle invoice corrections and returns
  • Maintain new customer accounts
  • Work in fast-paced environment

Nice-to-have

  • SAP knowledge preferred
  • Previous customer service experience
  • Strong interpersonal communication skills
  • Can-do attitude towards challenges
  • Skilled in Outlook and Excel

Key Requirements

  • Minimum of two years employment experience
  • High School Diploma required; Bachelor's preferred
  • Proficiency in Outlook and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter