Okatie Veterinary Center is seeking a Client Service Representative to provide exceptional customer service as the primary point of contact for clients. The role involves managing client interactions, appointment scheduling, and administrative support, while creating a welcoming environment
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately.
At AmeriVet, we’re committed to your growth, development, well-being, and success.
Matching Summary
Match Score: 85
Okatie Veterinary Center is seeking a Client Service Representative to provide exceptional customer service as the primary point of contact for clients. The role involves managing client interactions, appointment scheduling, and administrative support, while creating a welcoming environment.
Skills & Requirements
Must-have
Personable and skilled client interaction
Operates multi-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Professional and friendly phone etiquette
Ability to prioritize and complete tasks
Nice-to-have
Empathizes with clients
Remains calm in emergency situations
Detail-oriented
Problem-solving abilities
Key Requirements
HS Diploma or educational equivalent
Computer efficiency
Available to work weekends and holiday rotations
One year of customer service representative experience (Preferred)
Experience with Veterinary Electronic Medical Records (Preferred)
Knowledge of veterinary medical terminology and procedures (Preferred)