Not specified (assumed to be hybrid based on industry norms)
Manage customer feedback lifecycle
Monitor customer satisfaction metrics
Coordinate customer board meetings
This job posting is for a Senior Executive position in Customer Experience & Customer Relations at Recruit Express Pte Ltd in Singapore. The role involves managing customer feedback, enhancing customer experience standards, and coordinating with various teams to improve overall satisfaction
Job Summary
The role involves managing the full lifecycle of customer feedback and serving as a key contact for complex cases.
Candidates will be responsible for translating voice of customer insights into actionable performance improvements across teams.
The position requires coordinating customer board meetings and ensuring alignment with regional customer care governance standards.
Matching Summary
Match Score: 85
This job posting is for a Senior Executive position in Customer Experience & Customer Relations at Recruit Express Pte Ltd in Singapore. The role involves managing customer feedback, enhancing customer experience standards, and coordinating with various teams to improve overall satisfaction.
Skills & Requirements
Must-have
Manage customer feedback lifecycle
Monitor customer satisfaction metrics
Coordinate customer board meetings
Ensure brand consistency in communications
Conduct quality checks on service journeys
Nice-to-have
Strong stakeholder management skills
Ability to drive performance improvement
Experience with premium service standards
Proficiency in data accuracy tracking
Key Requirements
Experience in customer experience management
Strong analytical and communication skills
Ability to work cross-functionally with relevant teams