Customer Journey Expert

224

Milan, Italy
Competitive base salaries; performance based bonus...
Hybrid
3-5 years customer journey expert experience
Digital channel and customer experience initiatives
Cross-functional agile delivery setups
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels

Job Summary

  • The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels.
  • Candidates must translate customer needs into journey designs and ensure alignment with strategic priorities to deliver measurable business impact.
  • ING offers competitive salaries, performance-based bonuses, flexible smart working models, and a commitment to diversity and sustainability.

Matching Summary

The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels.

Salary

Competitive base salaries; Performance based bonuses; Not specified

Skills & Requirements

Must-have

  • 3-5 years Customer Journey Expert experience
  • Digital channel and customer experience initiatives
  • Cross-functional agile delivery setups
  • Experience with Figma and OrangeSharing tools
  • Ability to define and interpret digital KPIs

Nice-to-have

  • Strong customer-centric and outcome-driven mindset
  • Clear communication skills for diverse stakeholders
  • Comfortable operating in fast-paced environments
  • Experience in regulated banking environments

Key Requirements

  • 3–5 years of professional experience as Customer Journey Expert or Business Analyst
  • Solid experience in complex and regulated environments
  • Proven ability to operate in cross-functional agile delivery setups

Work Rights

Not specified

Tailored Resume

Cover Letter