Process all orders efficiently, accurately, and in line with policies and procedures, while running and following up on various control reports to ensure the order to payment process is fulfilled
Job Summary
Process all orders efficiently, accurately, and in line with policies and procedures, while running and following up on various control reports to ensure the order to payment process is fulfilled.
Handle and close customer complaints on time by collaborating with other functions, and manage all incoming telephone calls and emails dealing with customer needs.
Attend all relevant training courses to develop skills and increase knowledge of Diversey products, and play an active role in company change processes through positive communication.
Matching Summary
Process all orders efficiently, accurately, and in line with policies and procedures, while running and following up on various control reports to ensure the order to payment process is fulfilled.
Skills & Requirements
Must-have
Order management and complaint handling
Customer communication via phone and email
Sales team support and collaboration
Proficiency in English language
Nice-to-have
Building relationships with key customers
Active role in company change process
Continuous skill development and product knowledge
Key Requirements
Up to 2 years prior Customer Service Experience
University degree preferred
Fluent in business language and English
Experience in order and complaint management
Computer Skills (Gmail, Google Docs, Microsoft Word/Excel)
SAP - ERP system knowledge preferred
Fluency in Mandarin, Malay, Bahasa Indonesia, Bahasa Malaysia preferred