Care Coordinator I - Late Pacific Time Schedule

TIA

Remote
Base: $18.00-$21.00ph; bonus/equity: not specified...
Remote
Complex member inquiries
Urgent and high-touch requests
Compassionate, real-time phone-based support
Tia is seeking a Care Coordinator Level I for a remote position with a late Pacific Time schedule. The role involves providing compassionate support to members with complex healthcare needs, emphasizing relationship building and operational excellence

Job Summary

  • The Care Coordinator Level I role is a critical member-facing position at Tia, focused on delivering high-quality, compassionate, and efficient support for members with complex needs.
  • Care Coordinators work closely with clinical providers, operational teams, and external partners to ensure seamless, safe, and empathetic care delivery.
  • Success in this role requires excellent judgment, the ability to manage complex workflows, and strong problem-solving skills under pressure.

Matching Summary

Match Score: 85

Tia is seeking a Care Coordinator Level I for a remote position with a late Pacific Time schedule. The role involves providing compassionate support to members with complex healthcare needs, emphasizing relationship building and operational excellence.

Salary

Base: $18.00-$21.00/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • complex member inquiries
  • urgent and high-touch requests
  • compassionate, real-time phone-based support
  • HIPAA and internal policies compliance
  • Late Pacific Time Schedule

Nice-to-have

  • relational, high-touch care
  • advocate for members
  • workflow simplification identification
  • continuous improvement initiatives

Key Requirements

  • Minimum 65 calls per week
  • 125 chats/tasks completed per week
  • 95%+ HIPAA documentation compliance
  • 80% QA score

Work Rights

Not specified

Tailored Resume

Cover Letter