Manager - Claims Operations

187

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence

Job Summary

  • This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.
  • The successful candidate will act as a hands-on leader who coaches Group Managers and serves as the key contractual contact for the client, Youi.
  • EML offers a diverse and collaborative team culture with flexibility to work from home up to 2 days per week.

Matching Summary

This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management at senior levels

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership capability in claims operations

Work Rights

Not specified

Tailored Resume

Cover Letter