Responsable Expérience Client/customer Experience Specialist- Marché France (h/f)

Case Law Reporter

Paris, France
On-site
Develop and implement cx strategies for french market
Analyze customer feedback and market research
Leverage ai technologies for cx enhancement
Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities

Job Summary

  • Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.
  • Lead CX improvement projects from planning to execution, ensuring deadlines, deliverables, and KPIs are met.
  • We promote a healthy work-life balance across the organization, offering a range of flexible and remote working options for employees.

Matching Summary

Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.

Skills & Requirements

Must-have

  • Develop and implement CX strategies for French market
  • Analyze customer feedback and market research
  • Leverage AI technologies for CX enhancement
  • Manage CX improvement projects
  • Collaborate with cross-functional teams
  • Monitor key CX metrics (NPS, CSAT, CES, churn)

Nice-to-have

  • Adapt to local cultural nuances
  • Promote CX best practices
  • Translate customer insights into strategies

Key Requirements

  • Bachelor's degree or equivalent experience
  • Proven experience in customer experience
  • Strong project management expertise
  • Familiarity with AI-powered CX platforms
  • Proficiency in CX or BI tools
  • Fluent in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter