Senior Customer Success Manager

Pipedrive

Portugal
Not specified; not specified; not specified
On-site
Strategic advisor to executive stakeholders
Customer onboarding and user engagement
Retention and upsell opportunity closing
Pipedrive is seeking a Senior Customer Success Manager to enhance customer satisfaction and drive revenue growth through strategic account management. The role focuses on onboarding, user engagement, retention, and upselling within a portfolio of key accounts

Job Summary

  • The customer success manager will serve as the trusted and strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts.
  • You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities.
  • Pipedrive is a cloud-based software company trusted by over 100,000 companies in 179 countries with a mission to support sales and marketing teams.

Matching Summary

Match Score: 85

Pipedrive is seeking a Senior Customer Success Manager to enhance customer satisfaction and drive revenue growth through strategic account management. The role focuses on onboarding, user engagement, retention, and upselling within a portfolio of key accounts.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • strategic advisor to executive stakeholders
  • customer onboarding and user engagement
  • retention and upsell opportunity closing

Nice-to-have

  • drive strong customer satisfaction scores
  • understand novel business needs
  • influence product value add

Key Requirements

  • Ability to drive customer satisfaction scores
  • Experience in retention and revenue growth
  • Strategic advisory skills for executives

Work Rights

Not specified

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