Supervisor Service Coordinator

Generac Power Systems Inc

Zeeland, MI, United States
On-site
Oversight of service coordinator team
Customer interaction and satisfaction
Administrative workflow management
Wolverine Power Systems is seeking a Supervisor Service Coordinator for their Zeeland, MI location, responsible for overseeing the Service Coordinator team and managing service workflows. The ideal candidate should have supervisory experience in a related field and possess strong customer service and organizational skills

Job Summary

  • The Supervisor Service Coordinator role provides oversight of the Service Coordinator team, responsible for creating jobs, answering service calls, quoting repairs, reporting on service department jobs, and processing contracts.
  • This role requires a high level of customer interaction, ensuring timely scheduling and follow-up of work to achieve maximum efficiencies and customer satisfaction.
  • Responsibilities include invoicing completed work orders while monitoring GP goals, maintaining an up-to-date knowledge of generator system technology, and performing Service Coordinator duties as needed.

Matching Summary

Match Score: 75

Wolverine Power Systems is seeking a Supervisor Service Coordinator for their Zeeland, MI location, responsible for overseeing the Service Coordinator team and managing service workflows. The ideal candidate should have supervisory experience in a related field and possess strong customer service and organizational skills.

Skills & Requirements

Must-have

  • Oversight of Service Coordinator team
  • Customer interaction and satisfaction
  • Administrative workflow management
  • Service quote processing
  • Reporting on service department jobs
  • Team environment maintenance

Nice-to-have

  • Knowledge of generator system technology
  • Customer dispute resolution
  • Synergy within the office and company

Key Requirements

  • 1-2 years supervising a team
  • Associates or Bachelors degree in related field (or equivalent experience)
  • Computer literacy (Microsoft Office)
  • Basic mechanical and technical aptitude
  • Time management skills
  • Interpersonal skills
  • Ability to handle high-pressure situations
  • Strong attention to detail
  • Basic math skills

Work Rights

Not specified

Tailored Resume

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