In Service Engineer System

Testia

Beijing, China
Onsite
Provide engineering assistance to customers
Analyze in-service events
Customer communication on product developments
The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary

Job Summary

  • The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.
  • The job holder is responsible for analysing in-service events to identify potential fleet issues, and launch appropriate corrective actions, ensuring proper follow-up with the relevant customer service organisations.
  • Provide customers with familiarisation and awareness on our products in the M&E domain.

Matching Summary

The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.

Skills & Requirements

Must-have

  • Provide engineering assistance to customers
  • Analyze in-service events
  • Customer communication on product developments
  • Technical support on hot topics
  • Handle AOG and abnormal events
  • Provide in-situ technical assistance

Nice-to-have

  • Agility with business
  • Open mindset and adaptable
  • Highly concerned by Customer service
  • Commitment to act with integrity

Key Requirements

  • Fluent Chinese speaker
  • Engineering degree in university of aeronautics and astronautics
  • Knowledge about Airline & MRO maintenance & engineering activity
  • Familiarised with Airbus technical documentation
  • Complete type training for at least one A320/A330/A350
  • Good presentation skills and fluent in English
  • Airline or MRO system engineer experience
  • Solid understanding of design and working principle of Aircraft systems ATA 22, ATA 23 & ATA 34

Work Rights

Not specified

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