Product Owner Ii - (infrastructure Enterprise Services)

412

Memphis, TN, US
Not specified; benefits: core medical coverage, 40...
Hybrid
Service desk and client services operations
Agile scrum methodology experience
End user compute hardware and software knowledge
This role owns the end-to-end support experience for employees, ensuring timely and reliable IT assistance across the organization

Job Summary

  • This role owns the end-to-end support experience for employees, ensuring timely and reliable IT assistance across the organization.
  • The successful candidate will define a 3-year product roadmap aligned with business goals to improve metrics like first-call resolution and ticket aging.
  • ALSAC offers exceptional benefits including a 7% employer 401K contribution, low-cost medical plans, and extensive paid time off.

Matching Summary

This role owns the end-to-end support experience for employees, ensuring timely and reliable IT assistance across the organization.

Salary

Not specified; Benefits: Core Medical Coverage, 401K with 7% Employer Contribution, Exceptional Paid Time Off, Maternity/Paternity Leave, Adoption Assistance

Skills & Requirements

Must-have

  • Service Desk and Client Services operations
  • Agile Scrum methodology experience
  • End User Compute hardware and software knowledge
  • Incident management and SLA oversight
  • Data-driven decision making for IT support

Nice-to-have

  • Strong stakeholder communication skills
  • Experience translating technical concepts to business value
  • Vendor management capabilities
  • User-centered design mindset
  • Knowledge management optimization

Key Requirements

  • Bachelor's degree in Engineering or related field
  • 6-8 years of information technology experience
  • Agile Product Owner certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter