Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Enhance digital ai tools
Process mapping and analysis
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
  • The company is described as a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Enhance digital AI tools
  • Process mapping and analysis
  • Knowledge management systems
  • AI/ML frameworks
  • Data analysis and visualization

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Continuous learning and adaptability

Key Requirements

  • 8+ years experience as Business Process Analyst
  • 5+ years in knowledge management tools and KCS
  • 2+ years experience with SQL and data visualization
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter