Senior Manager, Customer Engagement & Experience

TABCORP ASSETS Pty Ltd

Sydney, NSW, Australia
On-site
Lead in-field or frontline teams
Represent brand at events and venues
Develop customer engagement strategies
This role exists to bring the Tabcorp brand to life in market by connecting with customers, partners, and communities where the energy is highest

Job Summary

  • This role exists to bring the Tabcorp brand to life in market by connecting with customers, partners, and communities where the energy is highest.
  • You will lead a team of customer growth professionals while acting as a visible brand ambassador across events, venues, and industry activations.
  • The position requires championing responsible wagering and ensuring strict compliance with regulatory and legislative obligations across all states.

Matching Summary

This role exists to bring the Tabcorp brand to life in market by connecting with customers, partners, and communities where the energy is highest.

Skills & Requirements

Must-have

  • Lead in-field or frontline teams
  • Represent brand at events and venues
  • Develop customer engagement strategies
  • Drive outbound call campaigns
  • Ensure regulatory compliance nationally

Nice-to-have

  • Background in wagering industry preferred
  • Ability to work 7-day roster
  • Natural ability to connect with diverse stakeholders
  • Experience building trust quickly
  • Commercial thinking with integrity

Key Requirements

  • Significant experience leading in-field or frontline teams
  • Strong understanding of regulatory and compliance requirements
  • Ability to work a 7-day team roster

Work Rights

Not specified

Tailored Resume

Cover Letter