Identify issues attributing to account delinquency
Collection Leader is responsible for overseeing and managing the collections department, review open accounts, identify issues attributing to account delinquency and discuss them with the line business manager
Job Summary
Collection Leader is responsible for overseeing and managing the collections department, review open accounts, identify issues attributing to account delinquency and discuss them with the line business manager.
This role is crucial and essential to strengthen governance, enhance performance, and secure sustainable financial results through affective collections strategies.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
Collection Leader is responsible for overseeing and managing the collections department, review open accounts, identify issues attributing to account delinquency and discuss them with the line business manager.
Skills & Requirements
Must-have
overseeing and managing collections department
review open accounts
identify issues attributing to account delinquency
oversee local Mexico Collections team
working closely with product towers, Finance, and Operations
assist projects related to Collections processes
preparing monthly KPIs on payment collections
Nice-to-have
fostering a positive work environment
strong customer service skills
client relationship building skills
committed, organized and analytical
excellent interpersonal skill
strong problem-solving skills
willing and able to adapt to change
Key Requirements
Minimum experience of 5 years as a Coordinator or in a similar position in insurance companies
Good knowledge in Collections Processes, Finance and Accounting
English level knowledge: advanced
General understanding of accounts receivable and billing processing
Efficient time management
Persistent, proactive and engagement are essential
Ability to perform multiple tasks and work under pressure