Customer Service Representative – Indianapolis, IN

Maximus

Indianapolis, IN, US
Base: $18.00ph; bonus/equity: performance-based bo...
On-site
High volume inbound call handling
Medicaid snap tanf program knowledge
State eligibility system data entry
The role involves receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction

Job Summary

  • The role involves receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.
  • Employees will process applications, validate income, assess eligibility, and manage case referrals using the State eligibility system.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement.

Matching Summary

The role involves receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.

Salary

Base: $18.00/hr; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, 401K, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Medicaid SNAP TANF program knowledge
  • State eligibility system data entry
  • 40 keystrokes per minute typing speed
  • Critical thinking and problem solving

Nice-to-have

  • Strong interpersonal relationship building
  • Empathy in customer interactions
  • Ability to work independently
  • Experience with complex service inquiries
  • Positive attitude in fast-paced environment

Key Requirements

  • High school diploma or GED required
  • 0-2 years of relevant professional experience
  • Accurate data entry at 40 keystrokes per minute

Work Rights

Not specified

Tailored Resume

Cover Letter