Técnico(a) De Suporte Em Informática - Dedicado - Jundiaí - Sp

Unisys UK

Jundiaí, SP, Brazil
Not specified
Hardware and software troubleshooting
Desktop and laptop repair skills
Script-based software deployment
Unisys UK is seeking a Técnico(a) de Suporte em Informática for their Jundiaí location, responsible for providing technical support, performing installations and maintenance of PCs and peripherals, and managing service requests. The ideal candidate should possess knowledge of hardware, software, and have relevant certifications, with a strong focus on customer service and meeting service level agreements

Job Summary

  • The role involves attending to transformation service calls by performing installation and maintenance of PCs and electronic equipment.
  • Candidates must execute specific incident activities according to Help Desk or Service Desk scripts while ensuring SLA compliance.
  • Responsibilities include complex desktop repairs, printer maintenance, and inventory management at the client's location.

Matching Summary

Match Score: 85

Unisys UK is seeking a Técnico(a) de Suporte em Informática for their Jundiaí location, responsible for providing technical support, performing installations and maintenance of PCs and peripherals, and managing service requests. The ideal candidate should possess knowledge of hardware, software, and have relevant certifications, with a strong focus on customer service and meeting service level agreements.

Skills & Requirements

Must-have

  • Hardware and software troubleshooting
  • Desktop and laptop repair skills
  • Script-based software deployment
  • Basic mechanical assembly skills
  • ESD procedure knowledge

Nice-to-have

  • Experience with Microsoft applications
  • Customer service orientation
  • Team collaboration abilities

Key Requirements

  • Prior computer assembly experience required
  • Manufacturer certifications (EMC, Dell, Cisco, etc.)
  • Core Training completion may be required
  • Client or government authorization may be needed

Work Rights

Not specified

Tailored Resume

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