Drive the evolution of experience management offerings to produce innovative, state-of-the-art offerings that will be a source of new revenue and increased margin for Unisys
Job Summary
Drive the evolution of experience management offerings to produce innovative, state-of-the-art offerings that will be a source of new revenue and increased margin for Unisys.
Identify new experience-related offerings, innovative technology, potential technology partners, potential reseller partners, and process improvements.
Demonstrate thought leadership by publishing blogs, papers, journals, presentations, and speaking at conferences as an expert in this space.
Matching Summary
Drive the evolution of experience management offerings to produce innovative, state-of-the-art offerings that will be a source of new revenue and increased margin for Unisys.
Skills & Requirements
Must-have
Digital Experience Management tools
Experience Level Agreements (XLAs)
Portfolio Lifecycle Management
Go-To-Market strategy
cost and price models
client-facing documentation
Nice-to-have
innovative, state-of-the-art offerings
think outside the box
consultative and excellent problem solver
open-minded, hands-on mentality
gain buy-in and cooperation
Key Requirements
University degree and/or 5-10 years related experience
At least 2 years experience in Experience Management operations
Understand and implement ITIL processes
Familiar with proactive incident detection
Familiar with development and usage of SLAs, KPIs, and XLAs
Experienced in architecting solutions to launch services