Client Solutions Retention Representative (cox Business)

Cox Communications, Inc.

Oklahoma City, OK, US
Hourly: $17.40 - $26.06; annual incentive target: ...
On-site
Reduce controllable churn
Solve customer problems
Offer tailored incentives
Your mission is to reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities

Job Summary

  • Your mission is to reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities.
  • You will be responsible for answering customer disconnect and billing calls, creating a best-in-class experience while assisting with needs.
  • This role offers a competitive salary and top-notch bonus/incentive plans, with a pro-sales culture and exceptional work-life balance.

Matching Summary

Your mission is to reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities.

Salary

Hourly: $17.40 - $26.06; Annual Incentive Target: $28,340.00; Benefits: Comprehensive healthcare, 401(k) match, flexible time off

Skills & Requirements

Must-have

  • Reduce controllable churn
  • Solve customer problems
  • Offer tailored incentives
  • Uncover upsell opportunities
  • Assist with billing inquiries
  • Negotiate pricing and products

Nice-to-have

  • Empathetic listener
  • Build lasting solutions
  • Drive revenue growth
  • Team collaboration

Key Requirements

  • 5+ years of relevant experience
  • High school diploma/GED with 3 years of experience
  • Associate/bachelor’s degree in a related field
  • Proficiency with computers and business software

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter