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Concentrix is seeking a bilingual Customer Service Advisor fluent in German and English to provide support via calls and online interactions. The role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.
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Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Candidates must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
The role requires tolerance for repetitive work in a fast-paced environment with the ability to rotate shifts as needed.
Matching Summary
Match Score: 75
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Concentrix is seeking a bilingual Customer Service Advisor fluent in German and English to provide support via calls and online interactions. The role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
German and English bilingual proficiency
Inbound and outbound call handling
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Nice-to-have
Demonstrate empathy with customers
Build rapport with clients
Flexible and adapt to changes quickly
Offer additional products and services
Work as a team member independently
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location
No prior call center experience required for Philippines