The role serves as a senior point of contact responsible for guiding customers through the entire onboarding journey from contract handover to successful adoption
Job Summary
The role serves as a senior point of contact responsible for guiding customers through the entire onboarding journey from contract handover to successful adoption.
You will act as a subject-matter expert who proactively identifies risks and contributes to the continuous improvement of internal processes and service quality.
This position requires close collaboration with Sales, Product, Engineering, and Operations teams to ensure a smooth and consistent customer experience.
Matching Summary
The role serves as a senior point of contact responsible for guiding customers through the entire onboarding journey from contract handover to successful adoption.
Skills & Requirements
Must-have
Customer onboarding support
Complex customer enquiry handling
CRM and ticketing systems experience
English and Dutch communication skills
Nice-to-have
Mentoring junior agents
Process optimization contribution
Proactive risk identification
Enterprise customer experience
Key Requirements
Vocational/university of applied sciences (HBO) level education
Several years of Customer Success or Support experience
Experience in technology, SaaS, or identity/security environments