Site Reliability Engineer

Sysco

Houston, Texas, United States
Hybrid
Support issue tracking strategy
System architecture understanding
System monitoring and alerting
Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team

Job Summary

  • Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
  • Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
  • Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.

Matching Summary

Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.

Skills & Requirements

Must-have

  • support issue tracking strategy
  • system architecture understanding
  • system monitoring and alerting
  • technical operations support
  • enterprise cloud platforms
  • 24/7 Site Reliability on-call rotation

Nice-to-have

  • agile development environment
  • strategic discussion leadership
  • customer collaboration

Key Requirements

  • 3 years technical operations support
  • 3 years enterprise cloud platforms
  • Bachelor's degree or equivalent experience
  • AWS experience preferred
  • APM tools experience preferred

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter